AI assistants · Mauritius
AI assistants that answer customers and do the admin
An assistant trained on your own prices, policies and documents. It answers customers on WhatsApp and web chat, day and night, in English, French and Kreol, and hands over to a person when it should.
What you get
- Answers pulled from your own documents, not made up.
- WhatsApp and web chat, day and night.
- Quotes and invoices generated for you.
- Trained on your own prices and policies.
- Hands over to you when a question needs a person.
- Works in English, French and Kreol.
What moves the price
There is no single number, because there is no single project. These are the things that actually change the quote.
- How much it needs to know, and what state that material is in.
- Where it lives: web chat, WhatsApp, or both.
- Whether it only answers, or also does things like quotes and bookings.
- How many languages it has to handle.
- Whether it has to connect to systems you already run.
Week by week
So you know what is happening, and when, before you commit to anything.
How we work
You always know the price before we start.
We talk
Thirty minutes. Free. We say if we fit.
You get a quote
Scope, timeline, fixed price. In writing.
We build
Something working lands every week.
We launch
Then we stay. Support is agreed up front.
What we need from you
Have these roughly ready and the first two weeks go twice as fast. None of it has to be tidy.
- Your prices, policies and opening hours, in whatever form they are in now. A messy folder is fine.
- The questions customers ask you over and over.
- What it must never say or promise on your behalf.
- Where it should hand over to a person, and to whom.
- A WhatsApp Business number, or a decision to get one.
Built for Mauritius
The things that matter here and get ignored by a template bought abroad.
WhatsApp first
In Mauritius that is where your customers already are. The assistant meets them there rather than asking them to install or learn something new.
Kreol, not just textbook French
People write the way they speak, and they mix languages in one sentence. The assistant is set up for that instead of falling over on it.
It answers from your documents
Your prices, your policies. When it does not know, it says so and passes to a person rather than inventing something you then have to honour.
Nights and Sundays
Most enquiries arrive after you close. An assistant that answers at nine on a Sunday evening is the whole point.
What usually goes wrong
Not scare stories. These are the four we see most, and what we do instead.
An assistant that makes things up
A confident wrong answer about a price is worse than no answer. It must reply from your documents or say it does not know.
No way to reach a person
A bot with no exit loses the sale and annoys the customer. There should always be a visible route to a human.
Nobody reads what customers asked
The questions it could not answer are the most useful list you will get all year. Read them monthly and you learn what your business is missing.
Set up once and forgotten
Prices change, policies change. If nobody updates what it knows, it goes on giving last year answers with total confidence.
Why Reinzel
A fixed price, in writing
You get the price before anything starts, and it does not move unless you ask for more.
Something working every week
Work is split into milestones. You see it running at the end of each one, and the balance is only due once it is live.
Experience behind the work
The studio is new. The experience is not: nine years of production mobile development, on apps in the stores today and still maintained.
Questions
What does the assistant know?
Only what you give it. It answers from your own documents, prices and policies, not from guesswork.
What if it does not know the answer?
It says so and passes the conversation to a person. It is built not to guess, because a confident wrong answer costs you more than silence.
Which languages does it handle?
English, French and Kreol, including the mix of all three that people actually write.
Where does it talk to customers?
WhatsApp and web chat, day and night, with handover to a person when a question needs one.
Where does my data go?
It answers from documents you give us. We tell you exactly which service processes what, and where, before anything is set up. If that is not acceptable to you, we will say so rather than work around it.
Can it take bookings, not just answer questions?
Yes. Quotes, bookings and invoices can be part of it, and that is usually where it pays for itself.
What does it cost to run each month?
There is a running cost from the AI provider that depends on how much it gets used. We show you the numbers and a realistic estimate before you commit to anything.
Tell us what you need.
A few lines is enough. You get a straight answer, a rough timeline and a price range, usually within one working day.